PRIVACY POLICY

Last Updated: December 18, 2024

This Privacy Policy describes how CIVANTÉ (the "Site", "we," "us," "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on civantelabel.com (the "Site") or communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or an individual whose information has been collected under this Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will post the updated policy on the Site, update the last updated date, and take any necessary measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we use the information we collect to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Protect our rights and those of our users

What Personal Information We Collect

Information You Provide Directly

  • Contact details: Name, address, phone number, and email.
  • Order details: Billing and shipping address, payment confirmation, email, and phone number.
  • Account information: Username, password, and security questions.
  • Customer support: Any information you provide when contacting us.

Information Collected Automatically

We automatically collect data related to your interaction with our Services ("Usage Data"), including:

  • IP address, browser, network connection, and device used
  • Preferences tracked through cookies and similar technologies

Information from Third Parties

  • Shopify: Supports our Site and Services.
  • Payment processors: To handle transactions securely.

How We Use Your Personal Information

  • Providing Services: Processing orders, payments, shipments, and returns.
  • Marketing & Advertising: Sending promotions, emails, and targeted ads.
  • Security & Fraud Prevention: Protecting the Site and our users.
  • Communication: Offering customer support and improving our Services.

Cookies

We use Cookies to enhance the Site and Services. You can manage cookie preferences through your browser settings. However, blocking cookies may affect certain Site functionalities.

Disclosure of Personal Information

We may share your personal information with:

  • Service providers (e.g., shipping, IT support, and payment processing).
  • Business and marketing partners.
  • Affiliates or in case of business transactions (mergers, etc.).
  • Legal compliance or to protect our rights.

Security & Data Retention

We take reasonable measures to protect your personal information, but no system is entirely secure. Your data will be retained for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your place of residence, you may have the following rights:

  • Access: Request the personal data we hold about you.
  • Deletion: Request the removal of your personal information.
  • Correction: Update inaccurate information.
  • Data Portability: Obtain a copy of your data in a transferable format.
  • Withdraw Consent: Revoke consent for data processing.

To exercise your rights, contact us at info@civantelabel.com.

International Users

Your data may be transferred, stored, and processed outside your country. For transfers outside the EU, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

For any questions regarding our Privacy Policy, please contact us at:

📧 Email: info@civantelabel.com