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    CIVANTÉ
    • HOME
    • COATS & JACKETS
    • FLORAL DRESSES
    • DRESSES
    • SWEATERS & CARDIGANS
    • SHIRTS & TOPS
    • PANTS & JEANS
    • BAGS
    • SHOES
    Cart

    FREQUENTLY ASKED QUESTIONS

    When will my order be shipped?

    Due to the high volume of orders, all orders are shipped within 24-48 hours.

    We ship throughout the world, detailed delivery information will be provided during the payment process and in the confirmation email.

    How can I track my order?

    Once your order has been shipped, you will receive a confirmation email with a link to your personal tracking details. This will allow you to easily follow the progress of the shipment and stay updated on its status at any time.

    What should I do if I want to return an item?

    We proudly offer a 30-day money-back guarantee.

    If you are not completely satisfied with your purchase, you are free to return any unused item within 30 days of delivery, hassle-free.

    Once we receive your return at our warehouse, we will quickly process a refund to the original payment method.

    How can I get a refund?

    After reaching an agreement with the customer, the refund will always be processed through the originally selected payment method.

    If you paid with a credit card, the amount for the returned items will be refunded directly to your credit card account.

    If you used PayPal, the refund will be credited to your PayPal account.

    FREE SHIPPING

    Orders in the United States are always delivered for free and insured with tracking.

    RISK-FREE RETURNS WITHIN 30 DAYS

    If you are not completely satisfied with your purchase, return any unused item within 30 days of delivery.

    SECURE PAYMENT

    Pay safely with a credit card or PayPal. We use encrypted SSL security to ensure your data is 100% protected.

    FREE SHIPPING

    Orders in the United States are always delivered for free and insured with tracking.

    RISK-FREE RETURNS WITHIN 30 DAYS

    If you are not completely satisfied with your purchase, return any unused item within 30 days of delivery.

    SECURE PAYMENT

    Pay safely with a credit card or PayPal. We use encrypted SSL security to ensure your data is 100% protected.

    NEED HELP? GET IN TOUCH WITH OUR CUSTOMER SERVICE.

    Our team is available 24/7 to answer your questions.

    Our Opening Hours:
    Mon - Fri: 09:00 - 17:00
    Sat - Sun: 10:00 - 16:00

    ✉️ info@civantelabel.com

    HELP & INFORMATION

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    LEGAL

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    Payment methods
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    © 2025, CIVANTÉ - all rights reserved.
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